Following the last AI Answer in a conversation, the customer confirms the answer provided is satisfactory or exits the conversation without requesting further assistance.
How do customers confirm the AI answer is satisfactory?
- Pressing the 'That helped 👍' quick reply - Entering an affirmative response such as 'Yes', 'Sure' etc.
What counts as requesting further assistance?
- Pressing the 'Get more help' quick reply - Entering a response that suggests their query is unresolved. This includes asking clarifying questions or asking to speak to a support rep.
Why do we bill per AI Resolution instead of flat fees?
Violet is priced at $0.99 per AI Resolution. Resolutions are priced low to enable Insurmi customers to take advantage of the generational shift we’re experiencing with AI and quickly realize the impact of AI-powered customer service within their carriers.
Can there be multiple Resolutions in a conversation?
You will only be charged for one Resolution per conversation during a billing period, even if Violet resolves multiple queries in that conversation. You can always see all billed Resolutions conversation logs in your dashboard.
